Phone & Tablet Buyback

OEMs covered

Apple iPhone (8 onward) · Apple iPad · Samsung Galaxy enterprise · Lenovo enterprise tablets

Pricing notes

Activation lock cleared via your MDM; carrier-locked devices unlock-checked; warranty validated. Apple Secure Erase / Samsung Secure Erase applied; per-asset certificate retained.

What we see most of in Malaysia

How we process your engagement

Send your asset list. We respond with a written MYR quote in per engagement SLA (5 business days for AI accelerators). Pickup against signed manifest within Pickup scheduled per engagement, nationwide Malaysia. Wipe + functional test included as standard — drives sanitised to NIST SP 800-88 Rev. 1 Purge for spinning HDDs and IEEE 2883-2022 firmware Sanitize for SSDs/NVMe. Per-asset Certificate of Destruction issued, line-item invoicing per asset, settlement against your PO. Multi-site programme engagements consolidate to a single MYR settlement line; single-event engagements settle within 7 business days of manifest reconciliation.

Condition grading rubric — how we set the offer

Phones and tablets grade on cosmetic state with battery health as a secondary factor. Grade A — mint: powers on, screen pristine, battery health 85%+ (Apple Battery Health metric or equivalent), no chassis damage, all biometric sensors functional, activation lock cleared. Typical recovery: 40–60% of original retail for current-gen iPhones, 25–42% for prior-gen. Grade B — light wear: minor scuffs on chassis, screen has light scratches, battery health 75–85%. Typical recovery: 25–42% current, 15–25% prior. Grade C — moderate damage: chassis dents, screen scratches, battery health 60–75%. Typical recovery: 15–25%. Grade D — broken: cracked screen, water damage, motherboard fault, battery health below 60%. Typical recovery: 5–15% as parts pulls. Carrier-locked devices: drop one grade until unlock-checked. Activation lock (Apple) / FRP (Samsung): a phone with activation lock or FRP not cleared is unsellable; recovery drops to scrap until cleared.

Typical recovery ranges — current secondary market

Sanitisation specifics — what the certificate cites

Mobile-device sanitisation is hardware-bound because Apple and Samsung embed encryption-key clearing in their factory-reset procedures. Apple iPhone / iPad: the customer's MDM (Jamf, Intune, Workspace ONE, Kandji) initiates the Erase All Content and Settings command; the device clears the Secure Enclave key store, rendering all on-device data unreadable in microseconds. The certificate cites Apple Secure Erase, the iOS/iPadOS version at erase, and the activation-lock release reference. Samsung Galaxy: Samsung Secure Erase via the customer's MDM clears the device; FRP (Factory Reset Protection) must be released by the customer's admin account. The certificate cites Samsung Secure Erase. Lenovo enterprise tablets: Android factory-reset including the platform-level encryption-key clearing. SIM cards: customer is asked to remove all SIMs before pickup; any SIMs found at receipt are physically destroyed and the customer's carrier is notified to deactivate. Carrier-lock state: each device is checked for carrier-lock; unlocked devices clear higher recovery. Apple Business Manager / Samsung Knox enrolment: the customer must release devices from these enterprise enrolment systems before pickup.

Recent engagement scenarios (anonymised)

Scenario 1 — Sales-team device refresh, 480 iPhones. A pharma sales team refreshing from iPhone 13 to iPhone 15 retired 480 iPhone 13 / 13 Pro units. MDM-initiated Apple Secure Erase; activation locks released via Apple Business Manager. Per-device certificate. Reuse-First reuse rate: 91% (iPhones hold value strongly; almost all units cleared Grade A or B). Settlement in MYR against PO; programme-discount applied for the volume.

Scenario 2 — Field-engineer Galaxy fleet retirement, 240 Galaxy S22. A field-services company retired 240 Samsung Galaxy S22 phones used by engineers in industrial settings. Many units had cosmetic wear from field use; grading distribution: 38% Grade A, 41% Grade B, 18% Grade C, 3% Grade D. FRP released; Samsung Secure Erase applied. Settlement in MYR reflecting the cosmetic-grade distribution.

Scenario 3 — iPad fleet retirement, 180 iPad Pro. A retail chain retiring iPad Pro 11" (M1) used at point-of-sale stations replaced with iPad Pro 11" (M4). Apple Configurator 2 wipe; activation locks released. Per-device certificate. Reuse-First reuse rate: 88%. Settlement in MYR. iPad Pro hardware holds strong residual value, particularly in the secondary education channel where iPads route to schools and training centres.

Pickup, chain of custody, and logistics

Mobile-device pickups operate at high unit volume with high per-unit value, which means tight chain-of-custody. Operators arrive with sealed transit boxes; each device is photographed (front, back, sides), IMEI/serial scanned, and tagged. Devices are then sealed in tamper-evident containers; manifest signed at pickup, signed at receipt, signed at sanitisation, signed at refurb-channel routing. Per-device certificate. Charging cables, screen protectors, and cases are quoted separately if in scope (typically low recovery; treated as accessories). Cellular network deactivation: customer is responsible for deactivating cellular plans on each device before pickup; we verify deactivation status on a sample at receipt. SIM card disposal: any SIMs found at receipt are physically destroyed; the certificate cites SIM disposal.

Common pitfalls that erode recovery

Pitfall 1 — Activation lock / FRP not cleared. The single largest value-killer in mobile-device buyback. We gate pickup on confirmation of release via the customer's Apple Business Manager / Samsung Knox / similar. Pitfall 2 — MDM enrolment not released. Same risk; pickup is gated. Pitfall 3 — Carrier-lock not flagged. A carrier-locked device is less valuable in the secondary market because it can only be redeployed on the original carrier; we check at receipt and flag. Pitfall 4 — Battery swelling. Phones with swollen batteries are safety risks in transit; we document and dispose safely. Pitfall 5 — Cracked-screen devices mixed with intact-screen. Mixed-condition fleets need per-device grading; we grade individually and line-item the MYR quote.

Why customers in Malaysia choose Maxicom for phones & tablets buyback

Continuous operation since 1996 — the Maxicom group was founded in India in 1996 and operates across Malaysia, plus four other Maxicom regions. Per-asset certificate format admissible against , PDPA Malaysia, NIST SP 800-88 Rev. 1, IEEE 2883-2022, and equivalent regulators in every jurisdiction we have served. Reuse-First reuse rate of 65–75% blended across our 2024–2025 cohort — typically 1.5–3× the residual value of destruction-first OEM trade-in programmes. Settlement in MYR against your purchase order, line-item per asset, payment terms 7 business days from manifest reconciliation. Cross-border resale routing under NDA preserves channel-respect — your retired gear never re-appears in your local market unless you specifically authorise local resale. Programme-level pricing for multi-event commitments; quarterly business reviews for ongoing engagements. Single SOW, single ledger, single regulator-facing report — your fixed-asset team reconciles to one document.